vb111 Frequently
Asked Questions

vb111 requires a government-issued photo ID — your National ID card (NID), passport, or driving licence — along with a recent utility bill or bank statement as proof of address. Upload clear photos of both documents through your account dashboard. Verification is typically completed within 24 hours during business days.

The minimum age to register and play on vb111 is 21 years old. This is a strict platform-wide policy and applies to all players in Bangladesh. Age verification is mandatory before any real-money deposit or withdrawal is processed. If a player is found to be under 21, their account will be closed immediately.

You can reset your vb111 password from the login page by clicking "Forgot Password". Enter your registered email address and vb111 will send a secure reset link within a few minutes. If you do not see the email, check your spam folder. For further assistance, contact [email protected].

No — vb111 strictly permits only one account per player. Duplicate accounts are a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any pending balances. If you believe a duplicate account was created accidentally, contact our support team immediately.

To close your vb111 account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Withdraw any remaining balance before submitting the request. Our team will process the closure within 48 hours and send a confirmation email once it is complete.

To deposit via bKash on vb111, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount, confirm, and you will receive a bKash payment prompt on your mobile. Complete the transaction using your bKash PIN. Deposits via bKash are credited instantly to your vb111 account balance.

Nagad deposits on vb111 are processed instantly in almost all cases. Once you confirm the payment through the Nagad app or USSD, the funds appear in your vb111 balance within seconds. If a deposit has not appeared after 10 minutes, contact our 24/7 support team with your transaction reference number.

The minimum deposit amount on vb111 is ৳500 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or City Bank, the minimum is ৳1,000. There is no maximum deposit limit, though very large transfers may require additional verification.

The minimum withdrawal amount on vb111 is ৳500 for mobile wallet withdrawals (bKash, Nagad, Rocket, Upay). For bank account withdrawals, the minimum is ৳1,000. Your account must be fully verified before any withdrawal request can be processed. Unverified accounts cannot initiate withdrawals.

vb111 processes most withdrawal requests within 1 to 4 hours for mobile wallet methods such as bKash and Nagad. Bank transfers typically take 1 to 3 business days depending on your bank. Withdrawals submitted during peak hours or on public holidays in Bangladesh may take slightly longer.

vb111 does not charge any platform fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. We recommend checking your provider's current fee schedule directly to understand any costs on their side.

Yes, vb111 fully supports Rocket (Dutch-Bangla Mobile Banking) as a deposit and withdrawal method. Select Rocket from the payment options in your account's Cashier section, enter the amount, and follow the on-screen instructions to complete the transfer. Rocket transactions are typically instant or credited within a few minutes.

vb111 covers a wide range of cricket betting markets, including match winner, top batsman, total runs, wickets in an innings, and live in-play betting. We offer comprehensive coverage of BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international fixtures throughout the year.

Live in-play betting on vb111 allows you to place bets on cricket matches while they are actively in progress. Odds update ball-by-ball based on the match situation. Simply navigate to the Live Betting section, select an ongoing match, and choose your market. Markets are temporarily suspended during key moments such as wicket reviews.

vb111 hosts slot games from leading international providers including Pragmatic Play, NetEnt, Microgaming, and more, giving players access to 500+ titles. Games range from classic three-reel slots to modern video slots with bonus rounds, free spins features, and progressive jackpots. All games are mobile-compatible.

vb111 uses games from certified third-party providers that rely on independently audited Random Number Generator (RNG) technology. This means every spin, card draw, and dice roll produces a genuinely random outcome that cannot be manipulated. RTP (Return to Player) percentages for each game are published in the game information panel.

Yes — vb111 is fully optimised for mobile play. The platform runs smoothly on Android and iOS smartphones and tablets through any modern web browser without needing a separate app download. All games, banking features, and account management tools are available on mobile, including live cricket betting and live casino tables.

vb111 offers a welcome bonus to newly registered players on their first qualifying deposit. The exact terms — including the bonus percentage, maximum bonus amount in BDT, and eligible games — are displayed on the Promotions page and may be updated seasonally. Always read the full terms before claiming any bonus offer.

Wagering requirements on vb111 specify how many times you must play through a bonus amount before withdrawing associated winnings. For example, a 20x wagering requirement on a ৳1,000 bonus means you must wager ৳20,000 in eligible games before the bonus converts to withdrawable cash. Check the specific terms for each promotion.

Free spins winnings on vb111 are subject to wagering requirements as detailed in the specific promotion's terms and conditions. The wagering multiplier, eligible games, and expiry date vary per offer. Any winnings from free spins that are not wagered within the stated period will be removed from your account automatically.

vb111 rewards regular players through a loyalty program that offers tier-based benefits including cashback on losses, faster withdrawal processing, dedicated account management, and exclusive promotional offers. Points accumulate based on your wagering activity and can be exchanged for bonus credits. Contact support for details on VIP eligibility.

vb111 is built on SSL-encrypted infrastructure, meaning all data transmitted between your device and our servers is fully protected. Player funds are held separately from operational accounts. We use industry-standard firewalls, two-factor authentication options, and regular security audits to maintain a safe environment for every player.

If you feel gambling is negatively affecting your life, vb111 offers a free self-exclusion tool. Email [email protected] with the subject "Self-Exclusion Request" and our responsible gaming team will process your request within 24 hours, deactivating your account for a minimum of 6 months or permanently. There is no charge for this service.

Yes — vb111 allows all players to set daily, weekly, or monthly deposit limits directly from their account settings under the Responsible Gaming section. Once a limit is active, it cannot be raised immediately; any increase requires a mandatory cooling-off period. Lowering a limit, however, takes effect instantly.