Responsible Gaming
at vb111
Gaming should always be an enjoyable pastime, never a source of stress or harm. vb111 provides every player in Bangladesh with practical tools, honest guidance, and direct access to support — so that your time on our platform stays fun, safe, and within your control.
Tools & Safeguards We Provide
Every account on vb111 comes with access to a full suite of responsible gaming features — completely free and available around the clock.
Age Verification
vb111 enforces a strict 21+ age policy. All new accounts undergo identity and age verification before any real-money activity is permitted. We use trusted KYC services to ensure no player under 21 can access the platform.
Deposit Limits
Set a daily, weekly, or monthly deposit ceiling directly from your account settings. Once a limit is active, it cannot be increased instantly — a mandatory cooling-off period applies to any upward adjustment, giving you time to reconsider.
Session Time Limits
Define the maximum length of a single gaming session. When your chosen time is reached, vb111 will display a reality-check prompt and, if you have enabled auto-logout, will end your session automatically so you can take a break.
Time-Out Feature
Need a short break? Activate a time-out of 24 hours, 48 hours, 7 days, or 30 days. During the time-out period your account is temporarily inaccessible for all gaming activity, with no option to reverse the decision mid-period.
Self-Exclusion
If you feel you need a longer break, our self-exclusion tool lets you close your account for a minimum of 6 months or permanently. Contact [email protected] and our team will process your request within 24 hours at no cost.
Loss Limits
Establish a hard cap on the amount you are willing to lose within a given period. When your loss limit is reached, betting is suspended for the rest of that period. This tool operates independently of your deposit limit settings.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and often goes unrecognised until it has caused serious harm. Understanding the early warning signs is the first step towards getting help. If any of the following sound familiar — whether about yourself or someone you know — please reach out to our support team or a professional counselling service immediately.
Recognising a problem is not a sign of weakness. It is a sign of self-awareness, and vb111 is committed to standing alongside every player who takes that first courageous step toward healthier habits.
Gambling with money set aside for rent, food, bills, or family expenses.
Chasing losses — continuing to bet in order to win back money you have already lost.
Hiding gambling activity from family members or close friends.
Feeling restless, anxious, or irritable when not gambling or when trying to stop.
Borrowing money or selling possessions in order to fund gambling activity.
Neglecting work, studies, or personal relationships because of time spent gambling.
Needing to gamble with progressively larger amounts to experience the same level of excitement.
Making repeated unsuccessful attempts to control, cut back, or stop gambling.
How to Activate Your Responsible Gaming Settings
All responsible gaming tools on vb111 are available directly within your account dashboard and through our 24/7 English-language support team. You do not need to provide a reason to use any of these features — they are there for your benefit, whenever you need them.
If you are unable to locate a specific setting, contact our support team at [email protected] with the subject line "Responsible Gaming Request" and we will implement the change on your behalf within 24 hours (BST).
Log In to Your vb111 Account
Visit the vb111 platform and sign in using your registered email address and password. If you have forgotten your credentials, use the password reset option on the login page.
Navigate to Account Settings
Once logged in, open your account menu and select "Responsible Gaming" or "Player Safety" from the settings panel. All available tools are grouped in this section for easy access.
Choose and Configure Your Preferred Limit
Select the tool you wish to activate — deposit limit, loss limit, session timer, or time-out. Enter your preferred value and confirm. The limit takes effect immediately upon saving.
Confirm via Email or SMS
For your security, vb111 will send a confirmation to your registered contact. Certain changes — particularly limit reductions and self-exclusion activations — take effect immediately with no reversal window.
Contact Support for Self-Exclusion
Self-exclusion requests must be submitted directly to our support team at [email protected]. We process all self-exclusion requests within 24 hours and confirm closure by email. There is no charge for this service.
Take a Moment to Reflect
The following questions are designed to help you honestly evaluate your relationship with gambling. This is not a clinical diagnostic tool — it is a personal reflection exercise intended to prompt self-awareness.
If you answer "yes" to three or more of these questions, we strongly encourage you to use one of our account management tools or to reach out to our support team for a confidential conversation.
There is no judgment at vb111. Our goal is to ensure that every player in Dhaka, Chittagong, Sylhet, and across Bangladesh can enjoy our platform in a way that is safe, measured, and genuinely fun.
Have you ever spent more money gambling than you originally intended to in a single session?
Have you gambled with money that was allocated for household expenses such as rent, food, or utility bills?
Have you ever tried to win back money you had lost, only to end up losing more?
Have you lied to or concealed gambling activity from a family member, partner, or friend?
Do you find it difficult to stop playing even when you are winning or when you had planned to stop?
Has gambling caused you to miss work, study, or important personal commitments?
Do you feel anxious, depressed, or irritable when you are unable to gamble or when you try to reduce your gambling?
Have you borrowed money, taken a loan, or sold personal items specifically to fund gambling activity?
You Are Not Alone — We Are Here to Help
If you believe that gambling is having a negative impact on your life, your finances, or your relationships, please do not hesitate to contact the vb111 responsible gaming team. All communications are handled in strict confidence by trained staff. You will never be judged for reaching out.
Our support team is available 24 hours a day, 7 days a week — including all Bangladeshi public holidays such as Eid, Pohela Boishakh, Victory Day, and Independence Day. We respond to all responsible gaming enquiries as a priority.
[email protected]
Available inside your account dashboard
Within 24 hours (BST, UTC+6)
English, available 24/7
Play Smart, Play Safe with vb111
When gambling stays fun and within your means, it is one of life's great entertainments. Explore what vb111 has to offer — and always play within your limits. 21+ only.