vb111 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how vb111 ("vb111", "we", "us", or "our"), the operator of the online gaming and sports betting platform available at https://vb111.io (the "Platform"), collects, uses, stores, and protects personal information provided by or relating to users of the Platform ("you", "your", or "User").

vb111 is committed to handling your personal data responsibly and transparently. This Policy has been drafted in plain English to ensure every User — whether based in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh — can understand clearly how their information is managed.

By registering an Account on vb111, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming pages, both of which are incorporated by reference into this Policy.

2 Data We Collect

vb111 collects the minimum personal data necessary to operate a safe, legal, and enjoyable gaming platform. The categories of personal data we may collect include:

vb111 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data unless specifically required by law and with your explicit prior consent.

3 How We Collect Data

We collect personal data through the following channels:

• Direct Registration: Information you provide when creating your vb111 Account, including your name, date of birth, contact details, and any identity documents you submit for verification.
• Platform Interaction: Data generated automatically when you use the Platform, including your device's IP address, browser fingerprint, session timestamps, game play records, and betting activity.
• Payment Transactions: Reference data received from payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) when you make a deposit or request a withdrawal. We receive only the information necessary to reconcile the transaction — we do not receive or store your full mobile banking PIN or password.
• Customer Support: Any information you voluntarily provide when contacting our support team by email or live chat, including descriptions of your issue, account activity, or any documents you attach.
• Cookies and Tracking Technologies: Automated data collected via cookies, local storage, and similar technologies when you browse the Platform. See Section 7 for full details.
• Third-Party Verification Services: Identity verification data returned by KYC service providers we engage to confirm your identity and age in connection with account opening and withdrawal processing.

4 How We Use Your Data

vb111 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your vb111 Account, including processing your registration, verifying your identity and age (21+), managing your Account preferences, and communicating account-related notices to you.
• Service Delivery: To provide you with access to casino games, sports betting markets, live dealer tables, and all other features available on the Platform.
• Financial Processing: To process deposits made via bKash, Nagad, Rocket, Upay, and supported bank channels, and to process your withdrawal requests, including compliance with anti-money laundering (AML) procedures.
• Security and Fraud Prevention: To detect and investigate suspicious activity, protect against unauthorised Account access, prevent the use of automated bots, and maintain the integrity of the Platform for all Users.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, to facilitate self-exclusion requests, to enforce deposit and loss limits you have set, and to comply with our duty of care obligations.
• Legal and Regulatory Compliance: To satisfy applicable legal obligations, including record-keeping requirements, responses to lawful requests from government authorities, and enforcement of our Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, and improve our support processes based on feedback you provide.
• Marketing Communications: Where you have given explicit consent, to send you promotional emails about bonuses, new games, seasonal offers (such as Eid, Pohela Boishakh, or Victory Day promotions), and other vb111 news. You may withdraw this consent at any time.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, optimise the user interface, and develop new features that better serve players in Bangladesh.

5 Legal Basis for Processing

vb111 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — including account registration, service delivery, payment processing, and KYC verification — is carried out on the basis that it is necessary to fulfil the agreement between vb111 and you as an Account holder.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is based on vb111's legitimate interest in operating a safe, fair, and commercially sustainable platform, balanced against your privacy rights.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification obligations, and responses to lawful government requests, is conducted on the basis of legal compliance.
• Consent: Where we rely on your consent — for example, to send you marketing communications or to use non-essential cookies — we will seek your explicit agreement. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Disclosure

vb111 does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited and necessary circumstances:

• Payment Processors: We share transactional data with payment providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) solely to process your deposit or withdrawal. Each provider operates under its own privacy terms and is independently responsible for data it receives.
• Game Providers: Where necessary to resolve technical disputes about game outcomes, we may share limited session data with the relevant Game Provider (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or others). No unnecessary personal data is shared in this context.
• KYC and Identity Verification Services: We engage specialist third-party providers to assist with identity and age verification. These providers receive only the documents and data necessary to perform verification and are contractually bound to handle your data securely.
• IT and Infrastructure Providers: Our hosting, security, and technical infrastructure partners may have limited, controlled access to data as part of providing their services to vb111. All such partners are bound by data processing agreements.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, courts, or regulatory bodies where we are required to do so by applicable law, valid legal process, or to protect the rights and safety of vb111, its Users, or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of vb111's business, User data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is handled.

All third parties with whom vb111 shares personal data are required, by contract or applicable law, to maintain the confidentiality and security of the information they receive and to use it only for the specific purpose for which it was shared.

7 Cookies & Tracking Technologies

vb111 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate and improve the Platform. Cookies are small data files stored on your device that allow us to recognise you between sessions, maintain your login state, and understand how you interact with our site.

The following categories of cookies are used on vb111:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens, security cookies, and load-balancing identifiers. The Platform cannot operate correctly without these cookies and they do not require your consent.
• Functional Cookies: Used to remember your preferences, such as your preferred language, game lobby settings, and interface layout. These improve your experience but are not essential to basic Platform operation.
• Analytics Cookies: Used to collect aggregated, anonymised data about how Users navigate the Platform, which pages are most visited, and where technical errors occur. This data helps us improve the Platform over time. These cookies require your consent where applicable.
• Responsible Gaming Cookies: Used to track session duration and gaming activity for the purpose of triggering reality-check notifications and enforcing time and deposit limits you have set on your Account.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to remain logged in between page loads. vb111 does not use third-party advertising or retargeting cookies.

8 Data Retention

vb111 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention guidelines apply:

• Active Account Data: Personal data associated with an open, active Account is retained for the duration of the account relationship and for a reasonable period thereafter to facilitate reactivation if requested.
• Closed Account Data: Following Account closure, vb111 retains transaction records, identity verification documents, and account activity logs for a minimum of five (5) years in compliance with anti-money laundering and financial record-keeping obligations.
• Support Communications: Customer support correspondence is retained for up to three (3) years from the date of the interaction to support dispute resolution and service improvement.
• Technical Logs: Server logs, IP address records, and security event data are retained for up to twelve (12) months and then deleted or anonymised unless a specific security investigation requires longer retention.
• Marketing Data: Where you have consented to receive marketing communications, your marketing preferences are retained until you withdraw consent or close your Account, whichever is earlier.

When personal data is no longer required for any of the purposes described in this Policy and no legal obligation requires its continued retention, vb111 will securely delete or irreversibly anonymise the data.

9 Data Security

vb111 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and the vb111 Platform is encrypted in transit using industry-standard TLS protocols. Our SSL certificate is maintained and renewed regularly.
• Password Hashing: Account passwords are stored using a strong, one-way cryptographic hashing algorithm. No vb111 employee can read your password in plain text.
• Access Controls: Access to databases containing personal data is restricted to authorised vb111 personnel who require it to perform their job functions. All access is logged and subject to periodic review.
• Intrusion Detection: vb111 operates network-level intrusion detection and prevention systems to identify and respond to suspicious access attempts in real time.
• Regular Security Audits: Our platform infrastructure undergoes periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: In the event of a confirmed data security incident that materially affects your personal data, vb111 will notify you promptly and take all reasonable steps to contain and remediate the incident.

10 Your Rights

As a User of vb111, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verifiable requests within 30 days of receipt.

• Right of Access: You may request a copy of the personal data vb111 holds about you, including information on how it is processed and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Note that we may be required to retain certain data to comply with legal obligations even after an erasure request.
• Right to Restrict Processing: You may request that we limit how we use your data in certain situations — for example, while a dispute about accuracy is under review.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another provider.
• Right to Object: You may object to processing based on our legitimate interests, including for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

Please note that exercising certain rights — such as requesting erasure of your identity data — may affect our ability to maintain your Account. Where this is the case, we will explain the implications before proceeding.

11 Children & Minors

vb111 is strictly an adult gaming platform. Access to the Platform is permitted only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data relating to any person under the age of 21.

Where vb111 discovers or is notified that personal data of a person under 21 has been collected, we will immediately suspend the relevant Account, delete all associated personal data (except where retention is required for legal compliance), and return any remaining balance to the payment method used for the most recent deposit.

Parents and guardians who believe their child may have accessed the vb111 Platform and provided personal information are encouraged to contact us immediately at [email protected]. We will act on all such notifications promptly.

12 Third-Party Links

The vb111 Platform may, from time to time, display references to third-party service providers — including payment processors such as bKash and Nagad, and Game Providers such as Pragmatic Play and Evolution Gaming. While these providers are integral to the services vb111 offers, they operate their own independent privacy policies and data practices.

vb111 is not responsible for the privacy practices of third-party providers and does not control how those providers collect, use, or store data that passes through their own systems in the course of a payment or game session. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of vb111.

13 Policy Updates

vb111 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will notify registered Account holders by email to the address associated with your Account, and we will update the "Last Updated" date at the top of this page.

Your continued use of the vb111 Platform following notification of a material policy update constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised terms, you should close your Account and cease using the Platform.

We recommend bookmarking this page and reviewing it periodically, even between formal notifications, to stay informed about how your data is handled.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data vb111 holds about you, please contact our Privacy and Data team:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: For privacy or data rights requests, please use "Privacy Request" in your email subject line to ensure prompt routing to the appropriate team.
• Support Hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays
• Response Time: We aim to acknowledge all privacy requests within 48 hours (BST) and to resolve them within 30 calendar days
• Language: English

For general account support, game queries, or responsible gaming assistance, you may also contact us at the same address. Our team is available around the clock to assist all vb111 players across Bangladesh.